Termpaper

 
VINEETH KUMAR. K.S
 

Email :vineethkumar59@gmail.com 
Mobile : +91- 9986721652 
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Objective: 
I wish to be given in a progressive environment that would help in enhancing the existing skills to reach the pinnacle of success in the organization.

act EXPERIENCE:

IT AnalystDec 2008 Till Date 

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IBM India Pvt Ltd.





key out Responsibilities:

worked on incident attention and problem management
making indisputable that the tags take for met the SLA ,
keeping track of updates from the resolver groups
Manage and coordinate activities during ticket life cycle
Follow the global service Restoration counselling process
Review all implemented changes to make sure they have met their objectives
Produce regular and accurate management report
Manage policies, processes, and procedures associated with leaf node level changes ensuring that knowledge management resources are updated accordingly
Ensure the requirements for the management system/tool are define
Provide process functioning reports to management and attend reviews Reports created by reporting Team

Areas of Strength:

sympathy and usage of ticketing tool BMC Remedy.

Handling Level 2 guard activities on Microsoft Active Directory

IT Service Management (ITSM) based on ITIL best practices.

Level 2 handling skills on Citrix Environment.

technological Skills: 
 

Languages:  COBOL, JCL
 

Operating Systems: Windows 98/2000/XP

 

Database: SQL

IBM Mainframes: JCL, VS COBOL II, DB2, VSAM, CICS.  
 

Training and Certification:
ITIL V3 Foundation certified
IBM central processing unit course specialized in VS COBOL 2, JCL, CICS, VSAM, DB2 under ARCUS INFOTECH tete-a-tete LIMITED, BANGALORE. 

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