Strategic Hrm

Introduction Strategic gay Resource Management has proscribedreached the traditional military personnel Resource Management as it helps in building a relationship between HRM and the Strategic Management of the organization so as to achieve competitive advantage. The main connotes of strategic Human Resource Management, focuses on utilization of human resource so as to enhance the attainment of the goals of the organization. Key Issue under(a) discussion is the inadequate Training and Development for front filiation staff The Bank of St. Lucia Ltd is a Commercial Bank which provides both retail and corporate savings banking serve ups. Bank Services Department is the department of the bank charged with responsibilities of sales of products and general service delivery to customers of the bank. Tellers bod part of that department and are the frontline staff that provides the customer service delivery for the bank. Some of the challenges resulting from inadequate training are as follows: 1. Length of time for training is inadequate. The training period is cover in two weeks which results in the various aspects of training not effected in a structured manner. 2. Training is delivered by existing tellers who themselves are not qualified in the firmament of training. 3. The tellers do not operate efficiently resulting in pitiful customer service. Example the time spent in carrying out transactions for customers are extremely lengthy. A high mountain of errors are made in processing transactions 4.

Tellers do not balance their cash within the fifteen minutes type time allotted. 5. Poor performance, which results in termination of staff calling and high staff turnover. 6. Skills gap for the tellers is deficient. An explanation of what you think demand improvement and why the change is required. | | | |Areas that need improvement... If you want to amaze a full essay, order it on our website: Ordercustompaper.com

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