Leading Great People

Leading Great People Preface I am a group Manager of a group of twelve Customer service of process Advisors in the NatWest Contact Centre in Manchester, part of the retail Customer Centre North (RCSC North). I am responsible for(p) for their development and coaching and confound wider responsibilities in the twenty-four hour period to day management of the centre. I have been in this role for 18 months and have worked for the Group for nine years. Introduction In this report I am going to look at the approach I took in preparing and planning a team merging demonstrating the sideline: My responsibilities to Health and Safety in preparing and hosting the meeting How I ensured effective battle and celebrated success How I aimed to achieve the desired outcome How I considered contrary approaches and considerations for attendees How I demonstrated the 7 Challenges of Leadership How effective the meeting was and what worked well What have I have learnt about myself as a leader Preparation No matter how basic the message and how long or mulct the meeting is preparation is key.

The Pareto Principle applies very well here, 20% preparation prior to the meeting can lead to 80% productivity from the meeting whilst no work before the meeting can lead to 80% preparation during the meeting and single 20% productivity. I follow the same approach in preparing all meetings. I borrow from the Time Management intercellular substance[1] in breaking activities into four categories, urgent, non-urgent, great and not important and following the grid. By rationalising my approach in this path I can focus on priorities whilst still thinking forrader for essential tasks in the near future. In preparation for this meeting I e-mailed my team for any matters they would like covered on the agenda and liaised with my own manager about his priorities. In this way I was able to follow Coveys pattern that, Effective management is putting first things first. While... If you want to motor a full essay, order it on our website: Ordercustompaper.com

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